THE SMALL PRINT
terms & conditions
These terms and conditions are entered into by and between Best Results Fitness (hereinafter: “BRF”) and You (hereinafter: “the Member”).
Services:
The membership entitles the usage of BRF facilities and the equipment & services available therein. The membership gives access to all BRF sites, except if specified otherwise.
Membership:
The membership is personal, and cannot be shared.
Age Limit:
The Member confirms that he/she is 18 years old or older.
For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be supervised at all times.
Health:
The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.
BRF shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at BRF, it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a programme and not for diagnostic purposes.
Members agree to notify BRF immediately of any change in health, injury, illness, pregnancy, medication or medical condition that may affect their ability to participate safely in exercise.
Liability:
Each Member of BRF shall be liable for any property damage and/or personal injury caused by the Member on the BRF premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.
Waiver of Liability:
Nothing in these Terms excludes or limits BRF’s liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded under English law.
Subject to the above, Members participate in exercise activities at their own risk and BRF shall not be liable for losses or damage to personal property unless caused by BRF’s negligence.
Lost Property or Theft:
Members bring personal belongings onto BRF premises at their own risk. BRF accepts no responsibility for loss, theft or damage to personal property unless caused by BRF’s negligence.
Any items left on BRF premises will be retained for a period of two weeks before being disposed of or donated.
Code of Conduct:
The Member shall respect the behavioural and operating principles of BRF, as laid out in our code of conduct.
Suspension/Termination of Membership:
BRF reserves the right to suspend or terminate membership where a Member breaches these Terms, behaves in a threatening, abusive or unsafe manner, damages property, or repeatedly disregards BRF policies.
Assumption of Risk:
The Member acknowledges that physical exercise carries inherent risks including, but not limited to, strains, sprains, falls, cardiovascular events and other injuries. By participating in BRF activities, the Member voluntarily accepts these risks.
Access & Security:
BRF is open:
06:30-21:30 Mon-Thurs
06:30-20:30 Friday
07:30-12:30 Saturday
With the exception of bank holidays and exceptional circumstances, when times may vary. Classes are available according to times stated in the BRF booking system. Classes and instructors are subject to change with no prior notice.
Payment:
The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by BRF. Agreed price only applies if the Member pays according to the agreed conditions.
Membership Cancellation Policy:
Members wishing to cancel their gym membership must provide a minimum of 30 days’ written notice of cancellation to info@bestresultsfitness.co.uk or use the cancellation page https://bestresultsfitness.co.uk/cancel/
The 30-day notice period will commence from the date the cancellation request is received by BRF. Any membership payments that fall due during this notice period will be collected in full in accordance with the member’s payment schedule.
Members will continue to have full access to the gym and its facilities throughout the 30-day notice period and for the duration covered by any final payment collected during that period.
Membership access will cease at the end of the 30-day notice period, or at the end of the period covered by the final payment, whichever is later.
No refunds or partial refunds will be issued for unused membership time following cancellation.
Satisfaction Guarantee:
During 7 days from the start of the membership, the Member can cancel his membership free of charge, and will be reimbursed in full.
Annual Memberships:
Annual memberships are non-refundable and cannot ordinarily be cancelled during the minimum term. BRF may consider early cancellation or suspension in cases of serious illness, injury, relocation or other exceptional circumstances.
Monthly membership:
The membership extension is triggered by the payment of a subsequent month. If the Member has opted for a direct debit from an account or card, the cancellation must be announced with at least 30 days notice, with any payments due during this period to be made, by sending an email to info@bestresultsfitness.co.uk
Membership pauses:
Members may pause memberships for up to 30 days in any rolling 12-month period by providing written notice. Additional pauses may be granted for medical reasons or exceptional circumstances at BRF’s discretion.
If you require to pause for any longer than this, it will be classed as a cancellation and you may be subject to price increases if the price has increased since you joined.
Exceptional cancellation:
A cancellation is exceptionally granted if the Member moves more than ten miles away from any BRF facility, on presentation of an official document to prove change of address. It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.
Price Changes:
BRF may review membership prices annually. Any increase will be communicated with at least 30 days’ notice and will not exceed the annual percentage increase in the UK Consumer Prices Index (CPI) unless otherwise agreed with the Member.
Direct debit failure clause:
BRF reserves the right to suspend access to facilities, coaching services, classes and booking privileges until all outstanding amounts have been paid.
Photography and Marketing:
Photographs and videos may occasionally be taken on BRF premises for marketing and promotional purposes. Members who do not wish to appear in such content should notify BRF in writing and reasonable efforts will be made to respect those preferences.
Booking sessions:
BRF shall not be liable for temporary interruptions to booking systems, payment platforms or online services beyond its reasonable control.
Monthly credits:
Membership fees provide access to BRF coaching services and facilities and are not based on attendance at a guaranteed number of sessions per month. No refunds, credits or extensions will be given for sessions not attended by the Member.
2 Hour Cancellation Policy:
Members may cancel a booked session more than 2 hours before the scheduled start time and retain their session credit.
Cancellations made less than 2 hours before the scheduled start time, or failure to attend a booked session without cancelling, will result in the session credit being forfeited.
Data collection clause:
BRF processes personal data in accordance with UK GDPR and applicable data protection legislation. Personal information is collected solely for the administration of memberships, delivery of services and health and safety purposes.
